CUSTOMER SERVICE POLICY

Our company, as part of its compliance to its quality and customer satisfaction obligations, has a comprehensive customer complaint procedure and the involvement of senior staff and Directors until the matter is resolved to the satisfaction of all parties.

To ensure customer complaints or failures of communication or meeting customer requirements are fully investigated by the Quality Control Manager and/or Contract Manager and/or Managing Director they are addressed as soon as possible.

As such, our stages of response to a problem being reported will include :-

• Recording and verify the problem to be resolved
• Assigning an investigating Manager
• Consulting with the complainant and parties to the incident
• Producing recommendations/actions and parties to the incident
• Producing recommendations/actions to resolve the issue to the Managing Director
• Communicating the findings to the customer
• Analysing the findings from the investigation and report to the customer
• Implementing corrective measures and/or procedures to prevent recurrence.

We use the above stages to deliver our commitment to quality management and eliminate failure to meet the customer requirement.

General customer complaints

General customer complaints should be reported to us by completing the form below.